Refund Policy

The Website is owned and operated by Ginkgo Publishing LLC (“Company,” “we,” “our,” or “us”)

By purchasing any product or service through the Website, you agree to this Refund Policy.

1. Physical Books

If physical books are sold directly through the Website:

A. Damaged or Defective Items

If your book arrives damaged or defective:

• You must contact us within 7 days of delivery
• Include photographic evidence of damage
• Provide your order number

Upon verification, we may:

• Issue a replacement copy, or
• Issue a refund at our discretion

B. Returns for Other Reasons

If you are dissatisfied for reasons other than damage:

• Unused books may be returned within 14 days of delivery
• Customer is responsible for return shipping costs
• Books must be in original, resaleable condition

Refunds will be processed after inspection of returned items.

2. Digital Products & Downloads

Due to the nature of digital content (including PDFs, guides, worksheets, and downloadable materials):

All digital product sales are final.

Once a digital product has been accessed or downloaded, it is non-refundable.
If you experience technical issues accessing a purchased product, please contact us and we will provide
reasonable assistance.

3. Memberships & Community Access

If the Website offers paid memberships:

A. Monthly Memberships

• You may cancel at any time
• Cancellation prevents future billing
• No partial refunds for unused time in a billing cycle

B. Annual Memberships

• Annual memberships may be canceled within 7 days of initial purchase for a full refund
• After 7 days, annual memberships are non-refundable

Membership access will remain active through the end of the paid period unless otherwise specified.

4. Event Registrations

For paid workshops, events, or speaking engagements:

A. Cancellation by Attendee

• Cancellation 14+ days before event: Full refund
• Cancellation 7–13 days before event: 50% refund
• Cancellation less than 7 days before event: No refund

B. Event Cancellation by Company

If we cancel an event, you will receive:

• A full refund, or
• The option to transfer registration to a future event

We are not responsible for travel or lodging expenses.

5. Affiliate or Retailer Purchases

If you purchase books through third-party retailers (e.g., Amazon, Barnes & Noble, or other platforms):

Their refund policies apply.
We cannot process refunds for purchases made through third-party sellers.

6. Chargebacks & Disputes

If you initiate a chargeback without first contacting us to resolve the issue:

• Your account may be suspended
• Future purchases may be restricted

We encourage contacting us directly to resolve any concerns.

7. Processing Time

Approved refunds are typically processed within:

• 5–10 business days

Processing time may vary depending on your financial institution.

8. Abuse of Refund Policy

We reserve the right to deny refunds if we determine that:

• Refund requests are excessive or abusive
• The policy is being exploited
• Fraudulent activity is suspected